Privacy Policy
Last updated: December 9, 2024
1. Introduction
Paw Pix ("we," "our," or "us") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you use our website and services.
2. Information We Collect
Information You Provide
- Account Information: Email address and password when you create an account
- Pet Photos: Images you upload for AI transformation
- Order Information: Shipping address, billing details, and contact information for purchases
- Communications: Messages you send to our support team
Information Collected Automatically
- Usage Data: Pages visited, features used, and actions taken on our site
- Device Information: Browser type, operating system, and device identifiers
- Log Data: IP address, access times, and referring URLs
3. How We Use Your Information
We use your information to:
- Provide and improve our AI image generation services
- Process and fulfill your orders
- Send order confirmations and shipping updates
- Respond to your inquiries and support requests
- Prevent fraud and ensure security
- Comply with legal obligations
4. How We Share Your Information
We do not sell your personal information. We share your data only with trusted service providers who help us operate our business:
- Stripe: Payment processing
- Printful: Order fulfillment and shipping (receives your shipping address)
- Google Cloud: AI image processing (processes your uploaded photos)
- Supabase: Secure data storage
- Resend: Email delivery
These providers are contractually obligated to protect your data and use it only for the services they provide to us.
5. Data Retention
We retain your data for as long as necessary to provide our services:
- Account data: Until you delete your account
- Uploaded photos: Stored securely for your access; you may delete them at any time
- Generated images: Retained for your continued access unless deleted
- Order history: Retained for legal and accounting purposes
6. Data Security
We implement industry-standard security measures to protect your data, including encryption in transit (HTTPS), secure data storage, and access controls. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.
7. Your Rights
You have the right to:
- Access: Request a copy of your personal data
- Correction: Update inaccurate or incomplete data
- Deletion: Request deletion of your account and associated data
- Portability: Receive your data in a portable format
- Objection: Object to certain processing of your data
To exercise these rights, please contact us at privacy@paw-pix.com
8. Cookies
We use essential cookies to enable core functionality such as authentication and security. We do not use tracking or advertising cookies. Your browser settings allow you to control cookie preferences.
9. Children's Privacy
Our Service is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately.
10. International Transfers
Your data may be transferred to and processed in the United States where our servers and service providers are located. By using our Service, you consent to this transfer.
11. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes by posting a notice on our website or sending you an email. Your continued use of the Service after changes constitutes acceptance of the updated policy.
12. Contact Us
If you have questions about this Privacy Policy or our data practices, please contact us at: privacy@paw-pix.com